Thank you for shopping with us! We value your support and strive to provide you with the best possible shopping experience. In the event that you need to initiate a return, please review our Returns Policy below for important information regarding the process and expected processing timelines.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Eligibility for Returns:
- To be eligible for a return, the item(s) must be in their original condition and unused.
Initiation of Return:
- To initiate a return, please email us: [email protected] within 14 days of receiving your order.
- Provide the following details when emailing us:
- Order number
- Reason for return
- Description of the item(s) being returned
- Once we receive your returned item(s), our team will inspect them to verify their condition and compliance with our eligibility criteria.
- We aim to process returns within 7 business days from the date of receipt.
- After the inspection and approval of your return, we will issue a refund or exchange as per your preference.
Please note that the processing timelines mentioned above are estimates and may vary based on the volume of returns and other factors. We will make every effort to ensure a smooth and timely return process for you.
Custom orders such as indent shipments printed ribbon, cut satin, custom bags and boxes, samples etc are excluded from this 14 day returns policy and are non-returnable.Contact us