FAQs Archive - Ribbon & Blues

Can I buy just one box or a couple of metres of ribbon?

If you can visit our Auckland showroom you can purchase individual units from there, but we cannot offer this via the website.

Can I get a sample before buying in bulk?

Yes — just email us at admin@ribbonandblues.co.nz with the product code(s) you’d like to trial and your delivery address. We can issue an invoice for samples and courier.

Can I pick up my order?

Choose “Local Pick up” at checkout. Winter hours (Mon–Thurs, 10 am – 4 pm. Fri 10am-3pm). We’ll email when it’s packed and ready to pick up. If these hours are not workable for you do contact us and we will try to accommodate. Nov and Dec Mon-Sat 10am-4pm.

Can I return surplus stock?

Unopened cartons may be returned within 14 days for store credit (excludes custom-printed items). Freight is at the buyer’s cost.

Can you match my brand colours exactly for printing on ribbon?

We will suggest the closest colour we have from our stocks but cannot print to match exactly.

Can you print my logo on bags, boxes, or ribbon?

We print locally onto selected ribbons, bags and boxes. Send us a vector file (AI, EPS or PDF). Via website > customise> then complete the quotation form and we will get back to you with pricing.

Do you deliver to the South Island and rural addresses?

Yes. North Island overnight, South Island 2 business days, rural allow 2-3 extra days. Rates are shown at checkout; oversized items may incur a surcharge.

Do you offer design help?

Our in-house team can suggest colour palettes, ribbon combinations, or box sizes free of charge.

Do you offer environmentally friendly packaging?

More than 50 % of our range is recyclable, or made from post-consumer fibre. Look for the trust icons on each product page and check out or Eco collection also.

Do you provide a gift-wrapping service?

We supply materials only but are unable to do the wrapping for you.